findsphere Order & Shipping Policy

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Thank you for choosing findsphere. We are committed to getting your grocery and kitchen essentials to you safely and efficiently. The guidelines below explain exactly how we handle order processing and shipping, so you know what to expect from the moment you check out until your package arrives at your door.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: We prepare and hand off these orders to our carriers within 1–2 business days, counted Monday through Friday and excluding federal holidays.
• Order Cut-Off Time: Orders submitted by 2:00 PM EST on a weekday are generally handled the same business day. Orders placed after that time, or on weekends, will be addressed on the next business day.
• Perishable Goods Handling: Items that require temperature control are sealed with cold-chain insulation and shipped Monday through Thursday only, so they never sit in transit over a weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping charge and delivery estimate is shown transparently at checkout, before you confirm your purchase.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Standard ground delivery for all orders within the United States.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Automatically applied to standard orders totaling more than $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99 USD	Next-day express delivery (must be ordered by 2:00 PM EST).

Please note: Transit estimates start once your package leaves our facility. Slight delays can occur during busy holiday periods or due to severe weather conditions.

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International Shipping

findsphere currently delivers to Canada, the United Kingdom, Australia, and selected European Union member countries.

• Estimated Transit Time: 7–14 business days from the date of dispatch.
• Customs, Duties & Taxes: Shipments crossing international borders may incur import duties, value-added taxes (VAT), or customs processing fees once they reach the destination country. These charges are set by your local customs office and must be paid by the recipient.

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Order Tracking & Delivery Confirmation

After your order ships, we will send you an automated confirmation email that includes a direct tracking link and details about the carrier handling your delivery.

If your tracking information has not updated, or you have not received a tracking number within 3 business days of your order confirmation, please contact our support team and provide your order number.

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Order Modifications & Address Changes

Because we work quickly to dispatch orders, processing starts soon after your purchase is placed.

• If you need to correct a shipping address or change your order, please contact us within 1 hour of placing it at [email protected].
• We will make every effort to honor your request, but once a package has been transferred to the carrier, we are unable to change the delivery address.

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Damaged, Lost, or Compromised Shipments

We take responsibility for getting every order to you in good condition:

• Perishable Items: If a perishable product arrives spoiled, damaged, or otherwise compromised because of a shipping delay, let us know within 48 hours of delivery and include photos. We will issue a full refund or send a free replacement right away.
• Lost or Damaged Packages: If tracking shows your package as delivered but it has not arrived, or if your items show up damaged, please reach out within 7 days of delivery.

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Contact Us & Merchant Information

For questions about your shipment, available shipping options, or the status of an order, our team is here to help:

• Official Business Name: findsphere
• Customer Support Email: [email protected]
• Customer Support Phone: 14086561948
• Physical Business Address: 1616 BRANHAM LANE #68, San Jose, CA 95118, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST